I thought it would be interesting to share with everyone some facts about our sales, support, and billing services department. Over the past 6 days we have received over 700+ tickets! See some of the following metrics below.
| Department | Total Tickets | Average Response Time | Average Tickets/Day | Average Followups/Ticket |
| Support – Reboots | 4999 | 6m 51s | 20.08 | 3.00 |
| Support – Reformats | 1222 | 34m 25s | 3.62 | 4.93 |
| Support – Network | 969 | 23m 57s | 3.03 | 4.73 |
| Support – Level II | 153 | 29m 20s | 0.74 | 6.86 |
| Period | Tickets Received |
|---|---|
| Today (Nov/06/2009) |
101 |
| This Week (Nov/01/2009 – Nov/06/2009) |
737 |
| This Month (Nov/01/2009 – Nov/06/2009) |
737 |
| This Quarter (Oct/01/2009 – Nov/06/2009) |
4657 |
| This Year (Jan/01/2009 – Nov/06/2009) |
25850 |
Your point of view caught my eye and was very interesting. Thanks. I have a question for you.